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What Is Capeesh!
Capeesh! is a market research company that specialises in Customer Satisfaction.
With over 20 years of experience and one of the first companys in Australia to establish mystery shopping effectively on-line
Capeesh! operation covers the whole of Australia and New Zealand.
Capeesh! Services
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Mystery shopping (customer service evaluation). |
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Customer satisfaction surveys. |
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On-line surveys. |
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Telephone surveys. |
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Door to door. |
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Intercept surveys. |
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Self completion - by mail, by email, on-line . |
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Central location. |
Capeesh! Mystery Shopping
Mystery shopping goes by many names:
secret shoppers, mystery customers, spotters, anonymous audits, virtual customer,
employee evaluations, performance audits, mystery checks
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Capeesh! operation covers the whole of Australia and New Zealand. |
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Over 45,000 researchers registered with Capeesh! database. |
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Over 1,000 researchers used every month. |
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Researchers - all walks of life but specifically tailored to suit the requirments of each project. |
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Trained - trained by our qualified team of recruiters. |
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Briefed - researchers are briefed on every job and every audit regardless of experience. |
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Checked - all audits are checked through our quality assurance program. |
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Over 20,000 audits conducted each year. |
Capeesh! On-Line
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All design and programming is individually tailored to meet our clients needs. No two research programs are the same. |
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Costs streamlined - all recruiting, data processing and reporting is in-house. Capeesh! does not subcontract any of its work. |
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Capeesh! is its own host and on-line designer. |
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To the far reaches of Australia and New Zealand. |
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Data and reporting - as 95% is on-line the data is entered directly into the Capeesh! database and reporting is instant. |
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Correct data - extremely accurate as there is no double handling. The data is checked for correctness and processed immediately. |
Capeesh! On-Line Success
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Immediate results - fast turn around of surveys, data and reports. |
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Training success - immediate impact on training. |
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Tracking - by question, date, store, area, state, individual...... |
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Accountable - managers and employees are accountable for their performance good or indifferent. |
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Marketing focus - analyse data over a marketing drive period. |
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Abundance of reports - every single piece of data is recorded and reported to suit your every requirment. |
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Up selling - tracking/zooming in on extremely important aspects of your business. |
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Measuring change - through mystery shopping your company can effectively measure all aspects of change. |
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